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Privacy Policy 
Container User Forum

Effective date: [6 October 2025]

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1. Introduction
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This Privacy Policy explains how the Container User Forum NPC (“CUF”, “we”, “us”, “our”) collects, uses, shares and protects personal information when you visit our website, engage with our content, subscribe to our newsletters, register interest in membership, or participate in our events and initiatives.

CUF is a South African, member-driven, non-profit company that provides a neutral platform for collaboration across the container logistics ecosystem. We are committed to protecting the personal information that we process, in line with the Protection of Personal Information Act, 2013 (“POPIA”) and, where applicable, other data protection laws.

By using this website or providing us with your personal information, you agree to the terms of this Privacy Policy.

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2. Who We Are and How to Contact Us
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Controller / Responsible Party:
Container User Forum NPC
(“Container User Forum” or “CUF”)

Website: www.containeruserforum.org
Email: info@containeruserforum.org

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CUF acts as the “responsible party” (or “controller”) for personal information collected through this website and in connection with our newsletters, events and member-related activities.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at the email address above with the subject line “Privacy Enquiry”.

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3. What Personal Information We Collect
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The personal information we collect depends on how you interact with us. We may collect:

3.1 Information you provide directly

  • Name and surname

  • Job title and professional role

  • Organisation name and sector

  • Email address and telephone number

  • Region or city

  • Information submitted via contact forms, event registration forms, newsletter sign-ups or membership enquiries

  • Information you share when responding to surveys, polls or consultation processes

  • Any other information you choose to provide in free-text fields or email correspondence

3.2 Information collected automatically

When you visit our website, certain information may be collected automatically, for example:

  • IP address and approximate location

  • Browser type and version

  • Device type and operating system

  • Pages visited, time and date of visit, time spent on pages

  • Referring websites or search terms

This information may be collected through cookies and similar technologies (see section 6).

3.3 Information from third parties

We may receive limited personal or organisational information about you from:

  • Your employer or industry association, where they are a CUF member or stakeholder

  • Publicly available sources (e.g. professional profiles, public registers)

  • Event partners or platforms used to manage registrations or virtual events

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4. How We Use Personal Information
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We use personal information for the following purposes:

  • To respond to your enquiries and correspondence

  • To manage newsletter subscriptions and send you updates, briefings and invitations

  • To plan, manage and communicate about CUF events, workshops and forums

  • To coordinate membership enquiries and member engagement

  • To manage research, surveys and consultation processes

  • To administer and improve our website, content and user experience

  • To compile anonymised or aggregated statistics for reporting to members and stakeholders

  • To comply with legal and regulatory requirements and to protect our rights

We do not sell personal information.

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5. Legal Grounds for Processing
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We process personal information on one or more of the following legal grounds (as applicable under POPIA and comparable laws):

  • Consent: where you have given clear consent for us to process your personal information (for example, by subscribing to our newsletter).

  • Contractual necessity: where processing is required to take steps at your request, such as responding to a membership enquiry or processing event registrations.

  • Legitimate interests: where processing is necessary for our legitimate interests in running CUF as a neutral, member-driven platform, and those interests are not overridden by your rights and interests.

  • Legal obligation: where processing is necessary to comply with a legal obligation or regulatory requirement.

You may withdraw your consent at any time where processing is based on consent (for example, by unsubscribing from a mailing list).

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6. Cookies and Similar Technologies
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Our website is hosted on the Wix platform and may use cookies and similar technologies to:

  • Enable basic site functionality and security

  • Remember your preferences (such as language or cookie choices)

  • Collect anonymised statistics on website traffic and usage patterns

  • Improve the performance and usability of our website

You can control cookies through your browser settings and, where implemented, via our cookie banner or preferences tool. Please note that disabling certain cookies may affect the functionality of parts of the website.

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7. How We Share Your Personal Information
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We may share personal information with:

  • Service providers and operators: such as website hosting providers (including Wix), IT support, email and newsletter platforms, event management tools, analytics providers and document storage services. These parties are required to handle personal information in accordance with our instructions and applicable law.

  • Event co-hosts and partners: where we organise events jointly with other organisations, we may share necessary registration information for purposes of event administration, security and accreditation.

  • Member organisations: where appropriate and relevant (for example, when you attend a working group as the representative of a member organisation), we may share your contact details with that organisation or working group for collaboration purposes.

  • Legal and regulatory bodies: where required by law, regulation, court order or to protect our rights or the rights of others.

We do not authorise our service providers or partners to use your personal information for their own unrelated purposes.

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8. International Transfers
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Our website is hosted on infrastructure that may be located outside South Africa. In addition, some of our service providers may process personal information in other countries.

Where personal information is transferred outside South Africa, we take reasonable steps to ensure that it is afforded an adequate level of protection, for example through contractual safeguards or by working with reputable providers that implement appropriate security and privacy measures.

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9. Data Retention
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We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy or to comply with legal and reporting requirements.

By way of guidance (subject to operational and legal requirements):

  • General enquiries: typically up to 2 years after the last correspondence

  • Newsletter subscribers: until you unsubscribe or your email repeatedly bounces

  • Event records: typically up to 5 years after the event, for reporting and audit purposes

  • Membership-related records: for the duration of membership and a reasonable period thereafter

We may retain anonymised or aggregated data (which no longer identifies individuals) for research, reporting and statistical purposes.

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10. Security
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We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. These measures include access controls, password protection, secure hosting and limiting access to personal information to those who need it for legitimate purposes.

However, no system can be completely secure. We cannot guarantee the absolute security of information transmitted to or from our website, and you do so at your own risk.

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11. Your Rights
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Subject to certain limitations and conditions under POPIA and other applicable laws, you may have the following rights:

  • Access: to request confirmation whether we hold personal information about you and to receive a copy of that information.

  • Correction: to request that we correct, update or complete inaccurate or incomplete personal information.

  • Deletion: to request deletion of personal information where there is no lawful reason for us to keep it.

  • Objection: to object to certain types of processing, including direct marketing.

  • Withdrawal of consent: where processing is based on your consent, to withdraw that consent at any time.

  • Lodging a complaint: to lodge a complaint with the Information Regulator if you believe we are not complying with data protection laws.

To exercise any of these rights, please contact us at: info@containeruserforum.org.

Contact details for the Information Regulator (South Africa) are available at: www.inforegulator.org.za.

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12. Children

Our website and activities are aimed at organisations and professionals in the logistics, shipping and trade sectors. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate steps.

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13. Changes to This Privacy Policy
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We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The “Effective date” at the top of this page indicates when it was last revised.

We encourage you to review this Privacy Policy periodically. Continued use of our website after changes are posted will be taken as acceptance of the updated policy.

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